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Asus router connection log unreplied3/25/2023 "Check Connection": "Step 2 of 2: Turn off the Cable/DSL modem" -> "Detect again"."Check Connection": "Step 1 of 2: Turn off the Cable/DSL modem" (wait 2 min before putting it in again -> when it blinks again, click Next.It jumps back to "Check Connection": "Redetecting your connection status" -> "Start to detect your connection type" -> wait."Internet Setup" Step 2: "Please Select the Internet connection type that your ISP provided" -> "Automatic IP (DHCP)" -> click Next."Internet Setup" step 1: "Please Select the Internet connection type that your ISP provided" -> "No" (My internet connection type is Automatic IP (Cable modem, Dynamic IP, DHCP or Static IP) -> click Next.Therefore, I tried another way without PPPoE, starting at 2. With no way to enter the router menu again. But then, I get the same "Action is needed" problem again:.For some reason, you have to enter the default login again:.Give yourself a network name and password: Enter user: "admin" and password: "admin":."Internet Setup": "Yes (My internet connection type is PPPoE)"."Check Connection": "Login Information Setup" -> give yourself Router Login Name and New Password -> click Next.I did not know my WLAN router login anymore so that I needed to reset the WLAN router. In my case, to call the menu, I could also enter the IP of the router (at the back of the router) in the browser, or sometimes "" worked. To get to the WLAN router settings, you can either click the message or the new link next to the network name. (First the Arc shows up in the Sonos app, then Subs and Surrounds within a minute or a few at most.) Occasionally, maybe once a month, I’ll have to reboot the Arc, too, to reconnect, but never the Sub or Surrounds.This isn’t perfect, but the hassle is minimal, and a far cry from the constant drops that I was experiencing for a while.Though my internet worked for long without any login pages to be filled, I got the Windows hint on the right bottom to take action ( "Action is needed") when starting the internet. The connection to Arc is usually restored. The fix is generally easy: turn the Asus off, wait a few seconds, turn it back on. (I suggest using the latest version in the “Release” folder, not the Beta folder) Since I started this thread 3 months ago, my general experience has been that I lose connection to Sonos Arc system about once a week. The interface is almost a duplicate of Asus stock. It’s also free, which is great, though rmerlin does accept donations. If you’re not familiar with it, Merlin isn’t tweakware for tech geeks-the focus is on fixing bugs in the stock firmware, better overall stability and improving performance. I have not used stock Asus firmware in years-I always use the Asuswrt-Merlin firmware from rmerlin, and many Asus users swear by it. But that was the issue and it’s finally solved. I can’t explain why that would be a problem-I’ve always had the QoS set that way, and with gigabit service, an AX router, a modest load of wifi clients in my apartment and no gaming, there should be bandwidth aplenty. Sonos system has stayed connected ever since. On a whim, and not expecting it to help, I turned off the QoS feature, which I have set to prioritize bandwidth for media streaming over other tasks. Meanwhile, I went into the router settings once again, looking for anything that might be an issue-even though I had gone through them all with the tech rep, and these were all the same settings that had worked on the AC88U. (However: KUDOS to such extraordinary tech support!) He then escalated the issue to an appointment with the Senior Support Team. I did all the troubleshooting I could, then called into Sonos support and spent almost 2 hours with a tech rep trying every potential solution possible, but nothing worked. Meanwhile, all other wifi devices in my home worked just fine-the Sonos was the only problem child. I’d reboot and the Sonos system would connect for 10-30 minutes, then lose wifi connection again. But soon the dropped connections started. Then I recently upgraded to the RT-AX86U using same Smart Connect default settings and, initially, all seemed fine. I’ve used Asus Smart Connect with all settings at default. No problems with the S2 app and no problems when I upgraded to an iPhone 12, other than the loss of Trueplay support, which continues to be a problem. I’m posting this in hopes of saving someone else from the hours of frustration I’ve endured to resolve this issue.įrom the time I set-up my Arc + Sub + Surrounds system in July with an Asus RT-AC88U router (connected to Fios Gigabit internet) it has worked without issue.
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